Customer Support Executive | KeyValue | SmartCity Kochi

What you will do:

● Customer Engagement: Serve as the first point of contact for customers,
addressing inquiries and offering product guidance.
● Relationship Building: Establish trust and foster long-term relationships by
understanding clients needs and ensuring seamless fee collection experiences.
● Problem Resolution: Listen empathetically to customer concerns, troubleshoot
issues, and coordinate with internal teams for effective solutions.
● Feedback Collection: Gather and relay customer feedback to the product and
development teams to continually improve the user experience.
● Documentation & Reporting: Maintain up-to-date records of customer interactions,
queries, and resolutions using CRM tools.
● Customer Success Initiatives: Provide proactive support to help customers
optimize their use of Cofees fee management features, driving client satisfaction and
loyalty.

What makes you a great fit:

● Entry-Level Candidates: Just a willingness to learn and grow.

● Empathetic Communicators: You listen attentively, show genuine care, and can

convey complex information in a simple, clear manner.

● Problem Solvers: You enjoy tackling challenges and are eager to brainstorm

solutions to optimize customer experiences.

● Tech-Savvy Individuals: While no technical background is strictly necessary,

familiarity with basic software tools and eagerness to learn new platforms is a plus.

● A Bachelors degree in any discipline (recent graduates are encouraged to apply).

● Strong communication skills – English & Malayalam.

● High level of empathy and patience in dealing with diverse customer needs.

● Ability to manage time effectively and multi-task in a fast-paced environment.

● Proficiency in basic office software (e.g., MS Office or Google Workspace).

If you are interested, kindly share us your updated resume to  [email protected]

Location: SmartCity, Kochi
Experience: 0 – 2  years
Notice Period – Immediate

KeyValue Software Systems
SCK 01,
SmartCity (Kochi) SEZ, Kakkanad, Kochi, Kerala, Pin: 682042
[email protected]